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Shipping Policy – WENASA

Thank you for shopping with WENASA. We are committed to delivering your order as quickly and safely as possible.

1. Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping within the UAE
We offer delivery across the United Arab Emirates. Standard delivery time is 2–4 business days depending on your location.

3. International Shipping
At this time, we ship to selected international destinations. Delivery time and charges vary based on the destination country. Customs fees, if any, are the responsibility of the customer.

4. Shipping Rates
Shipping rates are calculated at checkout based on your delivery address and order weight. Occasionally, we may offer free shipping promotions.

5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.

6. Delivery Issues
If your order arrives damaged or is delayed beyond the expected timeframe, please contact us at [your email/contact page] within 48 hours so we can assist you.

7. Incorrect Address
Please ensure your shipping address is accurate. WENASA is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.