Shipping policy

Shipping Policy – WENASA

Thank you for shopping with WENASA. We are committed to delivering your order as quickly and safely as possible, operating 7 days a week.

1. Processing Time

All orders are processed within 1 day from the date the order is placed. We process orders continuously every day of the week.

2. Shipping within the UAE

We offer delivery across the United Arab Emirates. Standard delivery time is 1–2 days after processing, depending on your location.

3. International Shipping

At this time, we ship to selected international destinations. Delivery time and charges vary based on the destination country. Customs fees and import duties, if any, are the responsibility of the customer.

4. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and order weight. Occasionally, we may offer free shipping promotions.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the delivery status.

6. Delivery Issues

If your order arrives damaged or is delayed beyond the expected timeframe, please contact us within 48 hours so we can assist you.

7. Incorrect Address

Please ensure your shipping address and contact details are accurate. WENASA is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.